Wed. May 29th, 2024

Southwest must offer $75 travel vouchers for certain flight delays: US DOT

Tyler Mitchell By Tyler Mitchell May20,2024

The U.S. Department of Transportation announced Tuesday that Southwest Airlines is required to provide compensation as part of a deal reached after its 2022 “holiday meltdown that stranded millions of passengers across the country.”

Flyers can receive a Southwest LUV Voucher if their flight is canceled or delayed within seven days of departure, they arrive three or more hours later than planned, and the delay or cancellation was caused by something Southwest could control, such as maintenance or staffing.

Passengers are not eligible for the the extra voucher when a Southwest flight is delayed or canceled by things out of the airline’s control, such as weather.

(WHTM) — Southwest Airlines will now offer a travel voucher worth at least $75 to some customers whose flights are canceled or delayed.

The U.S. Department of Transportation announced Tuesday that Southwest Airlines is required to provide compensation as part of a deal reached after its 2022 “holiday meltdown that stranded millions of passengers across the country.”

Flyers can receive a Southwest LUV Voucher if their flight is canceled or delayed within seven days of departure, they arrive three or more hours later than planned, and the delay or cancellation was caused by something Southwest could control, such as maintenance or staffing.

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Passengers are not eligible for the the extra voucher when a Southwest flight is delayed or canceled by things out of the airline’s control, such as weather. However, if that is the case, the DOT recently created new rules that make it easier for passengers to get a quick refund.

“After the 2022 holiday meltdown, our department held Southwest Airlines accountable—and now the airline is required to compensate passengers for lengthy delays and cancellations that they cause,” said U.S. Transportation Secretary Pete Buttigieg. “We’re pleased to bring these benefits to passengers, and further show the flying public that the Biden-Harris Administration has their back.”

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Passengers can apply for a voucher through an online form that must be submitted within one year of the delayed/canceled flight. Southwest will respond to the email within 30 days of receiving the request form.

Vouchers will be transferrable and valid for at least one year after the date its issued.

The Department of Transportation says they will “be closely monitoring” the program. An annual report will be filed every May for the next three years detailing the voucher expenditures.

Tyler Mitchell

By Tyler Mitchell

Tyler is a renowned journalist with years of experience covering a wide range of topics including politics, entertainment, and technology. His insightful analysis and compelling storytelling have made him a trusted source for breaking news and expert commentary.

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2 thoughts on “Southwest must offer $75 travel vouchers for certain flight delays: US DOT”
  1. It’s great to see that Southwest Airlines is now obligated to provide compensation for flight delays caused by factors within their control. Passengers deserve fair treatment when their travel plans are disrupted. This new rule will help ensure better customer experience and accountability.

  2. As a frequent Southwest flyer, I believe it’s fair that they now offer $75 travel vouchers for certain flight delays. It’s a step in the right direction to compensate passengers for disruptions caused by the airline’s controllable factors. Hopefully, this will improve the overall customer experience and hold Southwest more accountable for their service reliability.

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