Tue. May 28th, 2024

Qantas customers to receive up to $450 in compensation over ‘phantom’ flights

Tyler Mitchell By Tyler Mitchell May14,2024
The top line: Tens of thousands of Australians who endured cancelled flights will each receive hundreds of dollars in compensation after Qantas admitted to misleading customers for years.
The bigger picture: The Australian Competition and Consumer Commission (ACCC) had sued the airline in the Federal Court after alleging Qantas engaged in false, misleading or deceptive conduct by continuing to sell the tickets.
The competition watchdog announced on Monday the parties had agreed to ask the court to impose a $100 million penalty after Qantas admitted the conduct went on for a year longer than the ACCC alleged.

A total of 86,597 customers, who between May 2021 and August 2023 were sold tickets Qantas had already decided to cancel, will share about $20 million in compensation.

Key quote: “This was egregious and unacceptable conduct by Qantas. Many customers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled.” — ACCC chair Gina Cas-Gottlied
What else to know: Qantas will pay $225 to domestic customers and $450 to international customers. Payments will be available through a dedicated online portal facilitated by Deloitte and will be independently audited.

What happens now: Qantas will be notifying impacted customers via email from June.

Tyler Mitchell

By Tyler Mitchell

Tyler is a renowned journalist with years of experience covering a wide range of topics including politics, entertainment, and technology. His insightful analysis and compelling storytelling have made him a trusted source for breaking news and expert commentary.

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2 thoughts on “Qantas customers to receive up to $450 in compensation over ‘phantom’ flights”
  1. As an avid traveler, I find it concerning that Qantas engaged in such deceitful practices for so long. Customers deserve transparency and fair treatment. The compensation is a positive step, but airlines should prioritize honesty from the start.

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